OUR REFUND POLICY

1. Introduction

This Refund Policy outlines the terms and conditions under which customers of PrimeNet may be eligible to receive refunds for their subscription or purchase of our software/Application services.

2. Eligibility for Refunds

Customers are eligible for a refund within 30 days from the date of purchase or subscription start date. Valid reasons for refund requests may include: Technical issues that prevent the customer from using the service. Dissatisfaction with the service, as determined at the sole discretion of One Box.
Refunds will not be granted in the following circumstances:

• Violation of our Terms of Service.
• Abuse of the refund policy.
• Refund requests made after the specified refund period has expired.

3. Refund Process

To request a refund, customers must follow this:

1. Contact

our Customer Support team at support@PrimeNet or through Support Ticket System. Provide the following information:

• Account details.
• Order or subscription number.
• Detailed reasons for the refund request.
• Refunds will be processed within 7 business days upon approval.

4. Refund Methods

Refunds may be issued through one of the following methods:

1. Crediting the original payment method used for the purchase.
2. Providing store credit or a voucher for future use, as agreed upon with the customer.

5. Subscription Cancellations

Customers can cancel their subscriptions at any time. Subscription cancellations do not automatically entitle customers to a refund unless they meet the eligibility criteria mentioned above.

6. Non-refundable Items or Services

The following items or services are non-refundable:

• Setup fees.
• One-time purchases.
• Any charges or fees clearly identified as non-refundable at the time of purchase.

7. Dispute Resolution

Any disputes or disagreements regarding refund requests will be handled by The PrimeNet customer support team. Customers may contact our support team at support@PrimeNet or +1 830 268 4654 for dispute resolution.

8. Changes to the Refund Policy

The PrimeNet reserves the right to modify this refund policy at any time. Changes to the policy will be communicated to customers through our website and, if applicable, by email. Customers will be bound by the most recent version of the policy.

9. Contact Information

For refund requests, inquiries, or assistance, please contact our Customer Support team at:

• Contact No.
• Email: